Refund policy

At opksqa.us, your satisfaction is our mission. If you are not entirely happy with your purchase, we offer a flexible and transparent return process to ensure you can shop with total confidence.

01. Our 30-Day Guarantee

We offer a 30-day return window starting from the day you receive your order.

Eligible Items: We accept returns for any reason—whether the item is defective or you simply changed your mind.
Condition Requirement: To qualify for a full refund, items must be in new, unwashed, and original condition with all tags and original packaging intact.

02. No-Cost Returns (Free Shipping)

We believe returning an item should be as easy as buying one.

Prepaid Labels: A prepaid return shipping label is included in every original package.
Zero Fees: We do not charge for return shipping, and there are no restocking fees. Your return is 100% free.

03. How to Return Your Item

Follow these simple steps to send your item back:

Pack: Place the item securely in its original packaging.
Label: Attach the prepaid return label found in your box over the original shipping label.
Ship: Drop the package off at any authorized mail carrier location.
Notify: (Optional) Send us a quick note at support@opksqa.us so we can track it on our end.

04. Manual Return Address

If you have lost your prepaid label, please reach out to us first. Authorized manual returns can be sent to our international logistics hub:

Recipient: opksqa.us Support Team

Tel: +86 190 58118519

Email: support@opksqa.us

Address: 3940 Bassell Avenue
Benton Kansas 72015 United States

05. Swift Refund Processing

Once our warehouse receives and inspects your return, we will notify you via email.

Refund Method: Credits will be applied to your original payment method.
Timeline: We guarantee that all refunds will be processed within 7 days of receipt.

06. Exchanges

Need a different size or style? Follow the return steps above and let us know which item you would like instead. We will ship out your exchange item as soon as the original is received.

07. Damaged or Incorrect Orders

If your order arrives damaged or contains the wrong items, please contact us at support@opksqa.us within 7 days with a photo of the issue. We will expedite a replacement at no extra cost to you.