Shipping policy

At opksqa.us, we are committed to providing a reliable and transparent delivery experience. We specialize in bringing our unique collections directly to your doorstep in the United States and Canada with efficiency and care.

01. Fulfillment Excellence

Our logistics team works diligently to prepare your items for their journey.

Processing Window: Most orders are verified, quality-checked, and packaged within 1-3 business days.
Order Tracking: As soon as your package is handed over to our global carrier, you will receive an automated shipping confirmation email containing your tracking number and a direct link to monitor its progress.

02. Complimentary Global Transit

We believe in straightforward pricing with no hidden costs at checkout.

Standard Shipping: We offer 100% Free Shipping on all orders, regardless of the package weight or order value.
Service Areas: Currently, our free shipping program covers all addresses within the United States and Canada.

03. Delivery Timelines

We utilize optimized international shipping routes to balance speed and safety.

Estimated Delivery: Once dispatched, your order will typically arrive within 8-18 business days.
Variability: Please note that these timeframes are estimates. Occasional delays may occur due to high seasonal demand, severe weather, or local postal service interruptions.

04. Customs, Duties & Import Fees

For shipments to the U.S. and Canada, please be aware:

Any import duties, taxes, or local customs fees are the sole responsibility of the recipient.
These charges are established by your local government and are not collected by opksqa.us during checkout. We recommend consulting your local customs office for specific details.

05. Address Verification

To ensure a successful delivery, please double-check your shipping details (including apartment or suite numbers) before finalizing your order.

Corrections: If you notice an error, please contact support@opksqa.us within 12 hours of placing your order.
Undeliverable Packages: We are not responsible for shipments that fail to deliver due to incorrect address information provided by the customer.

06. Logistics Support

Your peace of mind is our priority. If your package has not arrived within the 18-business-day window, or if you encounter any issues with your tracking status:

Contact Us: Reach out to our dedicated support team at support@opksqa.us.
Resolution: We will launch an investigation with the carrier and work toward a swift resolution or replacement.